Mobile top-ups
Top-ups should be treated as final once successfully delivered to the submitted mobile number. The checkout must ask customers to confirm number and network.
Terms and policies
Clear rules before checkout.
A working legal/policy structure for launch. Final wording should be reviewed before taking live payments.
eSIM products
eSIM refunds should depend on whether the QR code has been issued, downloaded, installed or activated. Activation instructions must be clear before purchase.
Digital vouchers
Voucher orders should be final once the digital code has been revealed or delivered, unless a supplier or delivery error is confirmed.
Privacy and payments
Keep payment handling with certified providers. Store only the minimum order information needed for fulfilment, support and legal obligations.