Mobile top-ups
Mobile top-ups and direct network credits are normally final once successfully delivered to the submitted mobile number. Customers must check the phone number, network and product before payment.
Terms and policies
Clear rules before checkout.
Working launch terms for mobile top-ups, digital vouchers, refunds and support. Final legal wording should be reviewed before taking live payments.
Digital voucher refunds
Voucher orders are normally final once the PIN/code has been revealed, copied, emailed or otherwise delivered, unless a supplier fault or invalid unused voucher is confirmed.
Wrong number or wrong network
If the order is not paid or fulfilled yet, support may help stop or ignore the order. If a voucher was revealed or a direct top-up was sent to the submitted number/network, reversal may not be possible.
Supplier failure after payment
If payment is verified but supplier fulfilment fails, TopUpCy will manually review the order and either complete delivery safely or arrange a refund/manual resolution.
Direct top-up disputes
Direct top-ups usually do not have a PIN. If a customer reports non-delivery, we verify the supplier transaction, submitted number and network before deciding on replacement or refund.
Privacy and payments
Payment details are handled by certified payment providers. TopUpCy should not store full card numbers, CVV codes or raw payment credentials on its own servers.
Launch note: These terms are a practical pre-launch policy structure for TopUpCy. Before accepting real payments, final wording should be reviewed against Cyprus/EU consumer-law requirements, the chosen payment provider and Mobee/supplier terms.