We only collect what is needed to complete and support your order.

TopUpCy is designed to keep supplier credentials, payment details and sensitive customer information protected. Final legal wording should be reviewed before taking live payments.

Information we may collect

We may collect the mobile number, selected network, selected product, order reference, email address and support messages needed to process top-ups, eSIMs, vouchers and customer support requests.

Payment information

Card and payment details should be handled by certified payment providers. TopUpCy should not store full card numbers, CVV codes or raw payment credentials on its own servers.

How information is used

Order information is used to validate the product, process payment, send fulfilment requests, provide order status, prevent fraud, resolve support cases and meet legal or accounting obligations.

Supplier and fulfilment partners

For fulfilment, limited order information may be shared with telecom, eSIM, voucher, payment or messaging providers. Supplier API keys and raw sensitive payloads must remain server-side only.

Analytics and performance

We may use privacy-conscious analytics and performance tools to understand page usage, reliability and speed. These tools help us improve the checkout and support experience.

Your choices and support

Customers can contact support to ask about an order, request correction of incorrect contact details, or ask how their information is used. Some order records may need to be retained for legal or fraud-prevention reasons.

Launch note: This page is a practical privacy-policy structure for the preview site. Before accepting real payments, final wording should be reviewed against Cyprus/EU requirements and the chosen payment/supplier providers.